Fair. Independent. Accessible.

Alternative Dispute Resolution (ADR) Services

Helping UK and EU consumers settle disputes across the Aviation, Retail, and non-regulated Utilities & Communications sectors.

Check out our ADR schemes below:

AviationADR

An ADR scheme specialising in helping to resolve disputes between passengers and airlines/airports across the UK & EU, including but not limited to:

Flight Delays or Cancellations
Denied Boarding
Damaged, lost or delayed luggage

Start a Complaint

CommsADR

An ADR scheme specialising in helping to resolve non-regulated disputes between consumers and communications providers across the UK, including but not limited to:

Mobile handsets
Broadband routers
Courier & postal services

Start A Complaint

RetailADR

An ADR scheme specialising in helping to resolve disputes between consumers and traders across the UK, including but not limited to:

Returning goods
Faulty goods
Delivery

Start A Complaint

UtilitiesADR

An ADR scheme specialising in helping to resolve non-regulated disputes between consumers, non-microbusinesses, & utility providers across the UK, including:

Boiler installations & servicing
Combined heat + power services
Plumbing

Start A Complaint

Consumer ADR

Stats from the CDRL Group

xxxxxxx Timeframe

Aviation ADR 7,652 TBC
Retail ADR 12,464 TBC
Utilities ADR 14,988 TBC
Consumer ADR 1,521 TBC

Welcome to CDRL

Consumer Dispute Resolution Limited (CDRL) is an Alternative Dispute Resolution (ADR) provider and is approved under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, the DMCC Act 2024, by the Civil Aviation Authority, Chartered Trading Standards Institute and Ofcom.