AviationADR
An ADR scheme specialising in helping to resolve disputes between passengers and airlines/airports across the UK & EU, including but not limited to:
- Flight Delays or Cancellations
- Denied Boarding
- Damaged, lost or delayed luggage
CDRL
Who Are You Complaining About?
Before we start the process of lodging your complaint, we need to make sure that we can deal with the trader you are complaining about.
Please scroll down to see a list of most of the companies subscribed to each of our ADR schemes. If the company you’re complaining about isn’t there, please check the relevant ADR scheme site for a full comprehensive list – we may still be able to help you!
Our ADR Schemes
We operate 5 major ADR schemes, each of which has its own specialist and highly trained team. We can resolve disputes between consumers/companies and traders where the trader is a member of one of our schemes.
CommsADR
An ADR scheme specialising in helping to resolve non-regulated disputes between consumers and communications providers across the UK, including but not limited to:
- Mobile handsets
- Broadband routers
- Courier & postal services
RetailADR
An ADR scheme specialising in helping to resolve disputes between consumers and traders across the UK, including but not limited to:
- Returning goods
- Faulty goods
- Delivery
UtilitiesADR
An ADR scheme specialising in helping to resolve non-regulated disputes between consumers, non-microbusinesses, & utility providers across the UK, including:
- Boiler installations & servicing
- Combined heat + power services
- Plumbing
Consumer ADR
Some of our Participating Members
Filter by ADR Scheme
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