Our Powers

Across all of our Alternative Dispute Resolution (ADR) schemes, we have the powers specified below.

Our Principal Powers Are

• To direct that a Member take, or desist from taking, such steps as he may specify, including the issuing of a formal apology to the Complainant;
• To direct that a Member pay the Complainant a financial Award, in full and final settlement, not exceeding £25,000 by way of compensation for
  i) actual proven financial loss and/or aggravation, distress and/or inconvenience caused by the act(s) or omission(s) which was/were the subject matter of the complaint and/or
  ii) any reasonable proven costs incurred by the complaint in bringing the complaint.

If the provider is a member of one of CDRL’s schemes, they will be contractually obligated to implement our decision.