CDRL
How to claim flight delay compensation for an Air Astana flight?
If you’ve encountered an Air Astana flight delay and have submitted an Air Astana flight complaint, but been left unsatisfied by their response (or lack thereof), you can escalate your complaint for FREE with our AviationADR scheme – no need to go to court!
AviationADR is an Alternative Dispute Resolution (ADR) scheme run by CDRL, which specialises in resolving disputes between passengers and airlines/airports.
This page will give you details on how you can claim Air Astana flight delay compensation, and how to use AviationADR to do this.
Have you already complained to Air Astana?
To be eligible to make a flight delay complaint against Air Astana using AviationADR, you must have already complained to Air Astana directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Air Astana eight (8) weeks to respond to your flight delay compensation dispute.
After having given Air Astana 8 weeks to respond, you’re eligible to escalate your complaint with AviationADR if they’ve left you unsatisfied!
PLEASE NOTE: AviationADR can only deal with unresolved complaints.
Which complaints does the airline sector cover?
The airline sector covers complaints against any Air Astana flight where the flight in question arrived or departed (or was due to arrive/depart) from a UK airport.
How to make a flight delay complaint?
To see a comprehensive list of steps, you should make sure to check our Complaints Process guide on AviationADR’s site, HERE
However, here is a quick fly-by summary of how you can resolve your Air Astana complaint with our AviationADR Alternative Dispute Resolution scheme!
The Air Astana ADR Process
- You complain to Air Astana directly in writing and give them 8 weeks to respond
- If you were left unsatisfied with Air Astana’s response, and want to push for a resolution (such as compensation), you fill out the AviationADR Complaint Form
→ This can be done Online, by Post, or by giving us a call! See AviationADR’s contact details HERE
- After you’ve filled out and submitted the form to AviationADR, Air Astana will be given 30 days to reply to your complaint: they can either settle, or challenge it
- AviationADR establishes a Complete Complaint File, and a specialist Adjudicator reaches a decision on your case within 90 days of this date
That’s it! In it’s simplest form: all you need to do is submit your Air Astana complaint to us, and we handle the rest.
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