Aviation ADR

How to complain about an EasyJet flight?

EasyJet Complaints – How to complain about an EasyJet flight?

Not everyone has a perfect experience with their flight services, and this applies to EasyJet as well. Did you experience an EasyJet flight cancellation or face a delay of more than three hours? Maybe you’ve had issues with lost or damaged luggage? Or perhaps the customer service was dissatisfactory? If this is the case, and you have already complained to EasyJet you can use our ‘airline’ complaint form to get your complaint process started.

You have every right to fight for your customer rights in the United Kingdom. Here’s a simple guide to help you navigate your way through the noise, complaint process, and ensure that you are not left feeling unheard.

Before Lodging Your easyJet Complaint

If you’ve experienced issues during your easyJet flight, there are some points to keep in mind. To be eligible for lodging a complaint against EasyJet, you must have already lodged a formal complaint with EasyJet’s customer services. This complaint can be made through their contact form and must be made in writing, online or via email.

Upon submitting your complaint, have you received a final written response? Sometimes known as a ‘deadlock letter,’ this document indicates that the airline is not willing to negotiate any further on your issue. Alternatively, have you given EasyJet eight weeks to respond to your complaint?

Only unresolved complaints can be processed through AviationADR. Make sure you’ve read their terms and conditions before proceeding to contact them.

What EasyJet Flight complaints can we deal with?

With EasyJet, a few common reasons often lead to customers seeking special assistance. These complaints often relate to easyJet flights gone wrong, such as delays or lost luggage. But, we can deal with a wide array of complaints. Our service covers complaints against any EasyJet flight that was scheduled to land or depart from a United Kingdom airport.

AviationADR can now deal with all easyJet claims within Europe* (Gibraltar to UK not included)

We can deal with most disputes between consumers and airlines, including disputes in relation to:

Cancellation
Delay
Denied Boarding
Diverted Flight
Downgraded Flight
Right to Care for PRM/ Unaccompanied Children
PRM
Refusal to accept Reservation
Refuse to Embark passenger
Pre-notification not reordered
Staff Attitude/ Behaviour
Information concerning a Flight
Transport of Mobility Equipment
Seating
Seating of Accompany PRM
Assistance Dogs
Moving to Onboard Toilet
Damage or Lost Mobility Equipment
Medical Issue
Missed Connection
Tickets & Fares
In-Flight Facilities and Services
Damage/Lost/Delayed/Stolen Baggage
Cabin Baggage
Safety
Booking Issues
Complaint Process
Schedule Change

Ways to Complain

There are three (3) ways to bring your complaint to AviationADR:

BY POST

You can download our paper complaint form here and send the completed form to:

AviationADR
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW

ONLINE

If you have access to the Internet you can file your complaint via our online portal. To access this, simply go to the homepage of the website and click on ‘START MY COMPLAINT’. As soon as you have filed your complaint you will be taken to your own personal portal page. This page provides you with live information about your claim so that you can check the progress at any time of day. Or just simply click here.