CDRL
Accessibility
Across all of CDRL’s schemes, ensuring that everyone can easily use our services is of utmost priority.
Below, you will find information on all the Accessibility Services and adjustments we already have in place to assist you – however, if you require anything extra that is not listed, please do let us know by submitting a Reasonable Adjustment Request, and we’d be happy to help.
You’ll find our Contact Details on the relevant ADR scheme’s website below:
Live Chat & Sign Language Service
Here to help the Deaf and/or Hard of Hearing
Across all of our services, you have the option to book an appointment with one of our agents for a live online text chat.
Languages
All CDRL schemes can accept and conduct claims in English.
All of our websites and portals now have a translation option that covers many of the most commonly spoken languages, such as the following:
- English
- Spanish
- Italian
- Portuguese
- German
- French
- Russian
- Dutch
- Arabic
- Mandarin
Please let us know if your native language is not available, and we will gladly add it to our sites for you.
Font size
All our websites have the ability to:
- Increase Text size
- Decrease Text size
Press CTRL on your keyboard and use your mouse wheel or the + and – keys on your keyboard to change font size.
Google Text-to-Speech
Here to help those with Reading Difficulties, those who are Partially Blind and/Supported Blind people
All of our sites and portals support the Google Text-to-Speech app, which you can install to your browser from HERE
This will read the site content to you.
Paper versions of our web forms
All of our schemes have downloadable PDFs of our complaint forms, these can be filled out and posted to us at our main office address.
Please see our Resources page to access these.
Website standards
We strive to conform with W3C Web Content Accessibility Guidelines wherever possible, in order to ensure you can use our services comfortably no matter what.
How else can we help you?
If you require anything extra not listed above in order to use our services comfortably, please do let us know by submitting a Reasonable Adjustment Request, and we’d be happy to help.
