CDRL
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ADR stands for Alternative Dispute Resolution. It’s a quick way to solve disputes out of court, and covers many sectors – not just retail.
Here’s how it works in the context of our 4 main schemes:
You complain to the company. Their response – or lack thereof – leaves you unsatisfied. So, you come to us – a neutral third party.
Within 90 days of receiving all the information and evidence, we decide who’s in the right, and what’s owed. If you accept our decision, it becomes legally binding. Simple!
If you’re curious about our ADR schemes, check out the sites below:
Arbitration is a form of Alternative Dispute Resolution (ADR) carried out in line with the Arbitration Act 1996.
It is a cost effective, speedier and a less formal alternative to resolving your dispute through the courts. It is conducted privately based upon written documentation and evidence.
In an Arbitration, the disputing parties agree to refer their dispute to an independent third party, the Arbitrator (e.g. Consumer Arbitration), who will make a decision on the dispute.
The Arbitrator’s decision is legally binding on the parties.
Please see a comprehensive list of all the traders subscribed to our scheme HERE
Each scheme can accept complaints about their respective member companies, which you can check on their site:
PLEASE NOTE:
To be eligible to make a complaint against a company using any of our schemes, you must have already complained to that company directly in writing.
We can only deal with unresolved complaints.
