About RetailADR

RetailADR is an Alternative Dispute Resolution (ADR) scheme run by CDRL, which specialises in resolving disputes between consumers and traders.

Use of the RetailADR Alternative Dispute Resolution scheme is FREE to consumers and can be submitted without the need for any independent advice or third-party representation.

Check out RetailADR’s website HERE for more info.

If a trader has refused, ignored, or otherwise left you unsatisfied after you made a complaint to them, you can escalate matters for FREE:

Start A Complaint