CDRL
How to start your complaint
There are three (3) ways to bring your complaint to any of our following schemes:
How to submit your ADR complaint
By Post
You can download our paper complaint form on the respective scheme’s site, and send the completed form to:
Stratford Office Village
Unit 12 Walker Avenue, Wolverton
Milton Keynes
MK12 5TW
Online
If you have access to the Internet, you can file your complaint via our online portal.
To access this, simply go to the respective scheme’s homepage and click on:
START A COMPLAINT
By Telephone
You can telephone us on:
0203 540 8063
Our Support centre operates Monday to Friday, 9:30am – 12:30pm
We’re on hand to provide information and assistance for consumers wishing to lodge a claim, or obtain an update on their case.
For more information, please view our FAQ page.
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